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Ask before you buy. Questions about what a licence actually is, whether something is in stock, or how payment works are welcome and get a straight answer.
Before you buy
No account needed. Email us directly.
support@thedigiw.onlineAnswered within 24 hours, usually sooner.
About an existing order
Open a ticket from your account — it attaches your order automatically, so nothing needs explaining twice.
Open a ticketWhat to include if a payment went wrong
Crypto payments can be verified by anyone on a public block explorer, so the right details turn a slow conversation into a fast one:
- Your transaction hash — labelled TxID or transaction ID in your wallet. This is the single most useful thing you can send.
- Your order number, if you have one.
- The exact amount you sent, and which network you sent it on.
More detail on that in what to do after sending the wrong amount.
Who you are dealing with
THE DIGI W is an independent retailer of digital goods. We are not affiliated with, authorised by, or endorsed by the software and streaming providers whose products are listed, and all trademarks belong to their respective owners.